Getting Help for Winter Illness

Busy times … we know you may be experiencing phone queues and long waits for call backs at the moment, with winter illnesses causing very high demand.  Please bear with us.

Before calling it may be useful to check out the Healthify He Puna Website for advice on managing common winter infections. Find out how to take care of yourself and whānau at home, what to watch out for and when to seek medical advice.  Go to https://healthify.nz/health-a-z/w/winter-infections/

We know you want support from your local health care team and are working hard to see as many people as possible. Unfortunately, from time to time and especially early in the week our Triage Clinics get fully booked. Don’t worry, our nurses are usually still able to offer advice by phone and there are a range of other options for urgent advice and consultation:

1. Urgent Care Franklin, 12 Glasgow Rd, Pukekohe, Open daily 8am to 8pm, for all urgent care needs – 09 2386610
2. KAORA Telecare, Available 5pm – 8am weekdays and 24 hours weekends and holidays for telephone and video consults (Children FREE, CSC rates offered) https://kaora.co.nz/app/
3. Healthline FREE Any Day or Time 0800 611 116

Remember in a Medical Emergency don’t hesitate to dial 111.

If you need a routine appointment, please try and book well in advance.